Shipping policy
Delivery Methods
- Within Japan, shipping fees are paid upon delivery.
- For overseas orders, we typically use EMS.
- Please contact us in advance at(gallery@motto-art.com) if you require a special delivery method. Additional shipping fees may apply.
Shipping Companies
- Sagawa Express
- Yamato Transport
- Japan Post (EMS)
※You can confirm the shipping company in the "Shipping Company" section of your shipping completion notification email.
Shipping Fees
- Shipping methods and fees are automatically selected based on the number and weight of items ordered.
Shipping Areas
- We ship nationwide across Japan, including Hokkaido, Okinawa, and remote islands.
- For international shipping, please contact us in advance at (gallery@motto-art.com).
Shipping Timeframe
- Normally, we ship within 3-5 business days after receiving your order. (Excluding weekends, holidays, and shop holidays)
However, this may vary during busy periods.
- Items ordered during an exhibition will be shipped within 2 weeks after the exhibition ends.
We receive frequent inquiries about shipping times, and all information provided above applies uniformly. In case of any exceptions or issues, we will notify you promptly via email at (gallery@motto-art.com).