Refund policy

Return Policy

  • Eligibility for Returns: Returns are accepted only for items with quality issues.
  • Return Period: Please contact us within 7 days from the date of receipt to initiate a return.
  • Return Fee: A return fee of 25% of the original purchase price will be charged for returned items.

Return Process

  • Notification: Contact Customer Service (gallery@motto-art.com) within 7 days to initiate the return process. 
  • Shipping of Returned Products: Customers are responsible for the shipping costs of returns. Products must be securely packaged and returned using a traceable shipping service.
  • Issuance of Refund: After receiving and inspecting the returned product, a refund will be issued deducting the 25% return fee and shipping costs. The refund will be processed to the original payment method.
  • Customers are responsible for the shipping costs incurred during returns.

Non-Returnable Items

  • Depending on the type of product, returns or exchanges may be declined. Please check the product page for specific exceptions.

Refundable Items

  • Returned items
  • Items for which reservations cannot be fulfilled

Refund Method

  • If a refund is approved, it will be processed back to the original payment method used at the time of purchase.

-If you used a credit card, please contact your card issuer for information regarding the timing and posting of refunds to your account. 

  • If you have specified an account for refund, we will refund to that account.

 ※ Refunds will only include the returned item's purchase price and the shipping fee paid by the customer upon return. Please note that any transfer fees or charges incurred by the customer are non-refundable.

Draw Sales Policy

This section applies only to products identified as draw items.

  • Eligibility: A customer account is required. Each account may enter once per artwork and may enter up to three different artworks in the same draw campaign.
  • International entries: International customers may enter where delivery is available under our Shipping Policy. Any applicable import duties, taxes, customs charges, or other destination-country fees are the customer’s responsibility.
  • Selection and notification: Winners are selected manually after the entry period closes. Only selected entrants will be contacted. We do not send individual notifications to entrants who are not selected.
  • Payment: For pre-authorization draws, the payment method is authorized at entry and charged only if the entrant is selected. For pay-if-selected draws, selected entrants will receive payment instructions by email and must normally complete payment within three days. If payment or authorization fails, please contact us promptly; exceptional circumstances may be considered individually.
  • Separate checkout: Each draw artwork must be entered separately and cannot be checked out together with regular products or another draw artwork.
  • No withdrawal: An entry cannot be changed, withdrawn, transferred, or canceled after submission.
  • Final sale: A purchase completed by a selected entrant is final and cannot be returned, exchanged, or canceled for change of mind. This does not limit rights required by applicable law or claims relating to an artwork that arrives damaged or materially differs from its description.
  • Unsuccessful entries: Unsuccessful entrants will not be charged. Where funds were captured before selection, any required refund will be processed to the original payment method; processing times are determined by the payment provider.

Questions may be sent to gallery@motto-art.com.